Hi everybody,
Just wondering if anyone has experience the same bug before and how to resolve it. Voukoder 13.0 ran fine before I updated it to 13.1 but after it would just give me this message. Can't use it on any of my Adobe apps now.
Thanks.
"The Operation was interrupted by user" Bug after 13.1
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- Adobe Premiere / MediaEncoder
- thenguyen2812
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6. Mai 2023 um 09:06
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Vouk
6. Mai 2023 um 10:20 Hat das Thema freigeschaltet. -
- Offizieller Beitrag
Please attach a Voukoder log file.
Where do I find the log file?
Main log file
The main log file contains all log data for one single day:- Voukoder initialization
- All exported files
(Quelltext, 1 Zeile)
The files are named by the ISO date (yyyy-mm-dd).log:
Export specific log file
If you have "Create log next to the export file" enabled you can also find it - well ... - next to the exported file. This log file contains only the export relevant information.
Low level debugging
Sometimes its…
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- Offizieller Beitrag
I see a couple of issues here.
Code[18:02:53] Timebase: 1209076067/1928261632 (1.59 fps)Please select in the export "Video" group the proper frame rate. (Maybe this even fixes that problem).
Code[18:03:02] Frame #12: vRender: 31 us, vProcess: 27 us, vEncoding: 1563 us, aRender: 462179 us, aEncoding: 103786 us, Latency: 603058 us [18:03:03] Frame #13: vRender: 14 us, vProcess: 4 us, vEncoding: 2494 us, aRender: 425731 us, aEncoding: 127034 us, Latency: 591155 us [18:03:03] Unable to write packet to disk. [18:03:03] 000000007B0730B0 [18:03:03] 000000007B0730B0 [18:03:03] Exported 14 frames in 9 seconds. (avg. 1.41 fps) [18:03:03] Encoding loop finished (Code: 20)It was not able to write the exported file to disk. Maybe this is somehow related to the first issue. If not, make sure the current user has write access, and there is enough disk space left.
