Beiträge von Momo

  • Multi-Mix Export Bug

    I am not sure.
    I guessed it was the ID´s because it was the most obvious difference between the files, but now I tried uploading a file (made with voukoder) that had the right ID-Order (no idea why it had the right order now) and he still gave the same "All audio tracks are required to be enabled" Error.

    So the ID-thing cant be the sole reason why iTunes rejects the files.

    Looking at the metadata I can find several differences, between the accepted file made natively with Resolve on Mac and the file made with VoukoderPro for Resolve on Windows.

    I attached the metadata for comparison with the package iTunes accepted.

  • Multi-Mix Export Bug

    Hey, sorry for the late response.

    I am having trouble attaching a file. The Forum gives me an error when I do.
    (Before you ask: Yes, the file ist below 20MB and wrapped in a zip-archive)

    Can I send you the file with another method, like a dropbox- or wetransfer-link?

    or should I send you the exact export-settings?

    Regarding the bug:
    It seems like the appearence of the bug is inconsistent and I am not 100% if it is only the ID-thing, because the Media-Validation of the iTunes-Ingest-System also complains about the file I exported with voukoderPro that randomly had the correct track-ID´s.

    btw: The exact error I get is "All audio tracks are required to be enabled", but all our media-players do recognize and play them wich is why I guessed its because of the switched track-ID´s

  • Multi-Mix Export Bug

    Hi,

    we are currently testing VoukoderPro for iTunes-Delivery and there seems to be an error with the Track-ID´s

    Specifically we are delivering ProRes 422HQ Files with both a 5.1 and an additional stereo mix in the same file.

    So I tried that with Voukoder Pro in Resolve under windows 10 and the file itself is working.
    It is playing and all channels are there, but the Ingest-System from Itunes does not accept it.

    Both Resolve and Premiere recognize the tracks as 5.1 and stereo. As well does the Switch-Player, but the quicktime-player only shows the 5.1.

    I am still troubleshooting, but my current guess is that there is an error with the Track ID´s.

    If I open one of our usual exports in the Quicktime Player it shows the Video-Track as Track-ID 1, the 5.1 Mix as 2 and the stereo as 3.

    The file that ITunes wont accept, that I made with voukoderPro tags the video-track as 3 and the 5.1 as 1. The Stereo doesnt show at all.
    (though other Metadata-Tools like MediaInfo does show the stereo as ID 2)

    As I said I am not 100% sure if thats the problem.
    I´ll update this if I find another clue why iTunes doesnt accept Voukoder-Files.

    Best Regards, Momo